Labary Background
Patients often face frustrations when interpreting medical test results for several reasons, and these challenges can contribute to feelings of anxiety and confusion, leaving them with more questions than answers.
Various medical tests and lab results often use technical and medical terminology that may be unfamiliar to non-medical individuals and a lack of context for patients to understand the relevance and implications of the results.
80
hours limit
6
interviews
14
survey
results
13
user testings
Design Process
Survey
In-depth interviews
User stories
Sprint 1
Empathize
Personas
CJM
POV & HMW
Sprint 2
Define
Kano model
IA & Site structure
User flow
Sprint 3
Ideate
Wireframe
Prototype
Usability testing
Sprint 4
Prototype
Branding
Design system
Final design
Sprint 5
Design
Survey +
In-Depth Interviews +
User Stories
Persona +
CJM
Research Findings +
POV & HMW
Patients who visit their primary doctor for a check-up typically have various goals and motivations driven by a desire to maintain or improve their overall health. However, deciphering medical test results can be challenging and may pose several pain points to non-medical individuals due to the complexity and implications of the medical test results.
The goal is to understand patients’ pain points when deciphering their test results and to help patients and their representatives feel more confident in understanding medical and lab test results by providing accessible resources for understanding and managing their health.
A non-medical individual needs a simple, yet thorough explanation of their lab reports because test results often use technical jargon that may be difficult for patients to understand.
POV:
Enable a non-medical individual to feel more confident when deciphering medical test results?
HMW:
Provide helpful resources to a non-medical individual who needs guidance to understand the medical test results?
Prevent a non-medical individual from misinterpreting test results?
Kano model
Information Architecture +
Site Structure
User Flow
Wireframes +
Prototyping
Mid-fidelity wireframes were created based on the IA and site structure of the service. By translating the potential design solution into visual interactive elements and screens, I conducted usability testing with 13 participants to gather feedback on the prototype's usability and user experience.
The learning goal was to communicate how the UI components and functionality serve to navigate potential users when interpreting their test results without getting bogged down in too much detail.
Usability Testing +
Usability Testing Results
7
#of blocks
13
responses
17.48s
77.22%
avg. usability score
avg. duration
Branding +
Design System
Hi-Fi Wireframe +
Final Design
Learning +
Reflection
Reputable healthcare services often collaborate with medical professionals and institutions to ensure the accuracy and reliability of the information presented. Clear disclaimers help manage user expectations.
Healthcare applications face various challenges, reflecting the complexity of the healthcare landscape and the need to balance technological innovation with regulatory and ethical considerations.
Users, particularly patients, may vary in their digital health literacy levels. Designing user-friendly healthcare apps for individuals with different levels of technological proficiency is an ongoing challenge. However, incorporating educational components within their interfaces, simplifying language, and providing resources can enhance digital health literacy among users.